Frequently asked questions – Self Storage
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* How it works
* Storage Units
* Pricing & Billing
How it works
What can I store? Is there anything Vaultra Storage cannot store?
Do you have vehicle storage?
How much space do I need?
What happens if I reserve the wrong size and when I see the unit it's too big or too small?
Storage Units
Is there a minimum length of time I have to rent a unit or a maximum length of time?
How much notice do I need to give before I can move my belongings into a storage unit?
Do I have to tell you how long I'm going to need the storage unit for?
Does Vaultra hold a key to my unit?
Does Vaultra provide locks?
When and how can I access my belongings?
Are the staff able to help me move my belongings into my storage unit?
What are heated units and climate controlled units and how do I know if I need one?
Pricing & Billing
What do I need to bring to rent a storage unit?
Do I need to provide a credit card to guarantee my reservation? Is there a penalty for cancelling my reservation?
What methods of payment do you accept?
Do I need a protection plan to ensure my belongings are protected in case of an unforseeable circumstance?